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General Terms and Conditions of Sale – VELUNA PETS
Article 1 – Purpose – Definition
1.1 These general terms and conditions aim to define the rights and obligations of the company MERCOA LIMITED, registered in Hong Kong with its registered office at RM 509, 5/F THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG, hereinafter referred to as the “MARKETPLACE.”
1.2 Only the specific conditions stated on the front, these general terms and conditions, and the commercial code regulate the terms of sale of the products and services of the “marketplace.” These shall prevail over any contrary clause included in the CLIENT’s purchase orders or documents.
1.3 The “marketplace” is a virtual space where third parties offer various products to users in different countries around the world.
1.4 A third party may be a legal or natural person offering products to users through the platform and different environments.
1.5 The environments include the various web addresses where the “marketplace” logo or name appears.
Article 2 – Application
2.1 These general terms apply to orders and purchases of products made through the platform.
2.2 Any client who places an order for a product offered by a seller accepts the applicability of these general terms and conditions.
2.3 Any exception or modification to these terms must be made in writing.
2.4 These general terms apply to both consumers and professionals.
2.5 The application of VAT is solely the responsibility of the seller and the consumer. The “marketplace” is not liable for any failure to comply with tax regulations in different countries.
Article 3 – Contact with the Client
3.1 The client must be at least 18 years old.
3.2 The client may be contacted by email.
3.3 The client acknowledges that the “marketplace” acts solely as an intermediary between a manufacturer and the client.
3.4 The client is responsible for the accuracy of the information provided.
Article 4 – Third-Party Offer
4.1 The “marketplace” acts as the seller’s commercial agent. The client acknowledges that the purchase contract is concluded between the client and the seller.
4.2 For any query or complaint regarding the products, the client must contact the platform, which will provide the return address for defective or non-compliant products.
Article 5 – Order and Delivery
5.1 A client may place an order through the platform’s standard process.
5.2 The client may receive an invoice directly from the seller.
5.3 Ownership of the delivered items is transferred to the client only once payment has been completed.
Article 6 – Refund and Payment
6.1 The client must pay the price of the products purchased from the seller through the platform.
6.2 Under no circumstances shall the “marketplace” be held liable for delivery delays due to force majeure.
Article 7 – Sellers’ Purchase Conditions
7.1 By purchasing a product, the client accepts the relevant sellers’ terms and conditions.
Article 8 – Information and Use of Data
8.1 The client is responsible for checking their email to receive important communications from the “marketplace.”
8.2 The client agrees that a review system is part of the sales process.
Article 9 – Miscellaneous
9.1 The “marketplace” reserves the right to limit or block orders based on the client’s transaction history.
9.2 The “marketplace” is not responsible for VAT-related disputes between the seller and the buyer.
Article 10 – Severability Clause
10.1 If any provision is found to be invalid, the remaining provisions shall remain in force.
Article 11 – Force Majeure
11.1 The “marketplace,” the seller, or the carrier shall not be held responsible for delays caused by force majeure.
Article 12 – Governing Law and Jurisdiction
12.1 These terms are governed by the laws of Hong Kong. Any dispute shall be settled exclusively before the competent courts of Hong Kong.