Thank you {{customer.name}} for your purchase!

🛑 VERY IMPORTANT TO RECEIVE YOUR PRODUCT 🛑

Please have the EXACT cash amount ready or a bank card. Couriers do NOT carry change but they do accept card payments.

Make sure you are present at your address. If not, we won’t be able to deliver your order.

📲 You will receive a confirmation SMS in a few minutes.

If you wish to cancel your order, you can do so using the link in the SMS.

Also, if your address is not valid or cannot be located, you will receive an SMS to correct it.

📝 Order Summary:

Total to pay on delivery:

📍 Delivery Address:

{{customer.city}}, {{customer.zip}}, {{customer.province}}

📞 {{customer.phone}}

✉️ {{customer.email}}

📦 When will I receive my order?

We are carefully preparing your package. You will receive it within 48 to 72 working hours.

Please note we do not deliver on weekends.

Orders placed after Friday at 4:00 PM will be shipped the following Monday.

💰 How does cash on delivery work?

A courier will deliver the package to the provided address.

Payment must be made in cash or card with the exact amount.

⚠️ Couriers do not carry change but accept card payments.

🚪 What if I’m not home at the time of delivery?

No worries. Our logistics partner will arrange a second delivery attempt.

👉 You will be contacted to agree on the new attempt.

You are entitled to 2 attempts total before the package is returned.

❌ Want to cancel your order?

If you changed your mind, you can cancel it via the link in the SMS, up to 2 hours after your order.

You can also email us at contact@velunapetshop.com

Please do so as soon as possible — the package might already be on its way.

🐾 One last thing, which is very important to us

Please try to be present to receive your package.

When an order is not delivered, we still pay for shipping and return fees, which hurts our small business and prevents us from helping more abandoned cats.

(One undelivered order = One cat not saved!) 😊

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